Customer Service

Shipping & Delivery

General Information

All orders are subject to product availability.

MIMI Tran uses UPS as our exclusive shipper. 

Overnight delivery is not possible.

Delivery Location

Items offered on our website are only available for delivery to addresses in the United States. Any shipments outside of the United States are not available at this time.

Delivery Date

An estimated delivery date will be provided to you once your order is placed. Delivery dates are estimates and are to be used as a guide only and are subject to the acceptance and approval of your order. Unless there are exceptional circumstances, we make every effort to ship your order within [15] business days of the date of your order. "Business days" mean Monday to Friday, except holidays.

Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

Delivery Instructions

You can provide special delivery instructions on the check-out page of our website. We will do our best to honor them whenever practical.

Shipping Costs

Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simply add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.

Order Status

To check on the status of your order, log into your account and view your order. 

Questions

If you have any questions about the delivery and shipment or your order, please contact us at 408-394-2208 Monday through Friday 9am-5pm PST. Or email orders@mimitrandesign.com

Privacy & Security

This Privacy Policy governs the manner in which MIMI Tran collects, uses, maintains and discloses information collected from users (each, a "User") of the www.mimitrandesign.com website ("Site"). This privacy policy applies to the Site and all products and services offered by MIMI Tran.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the siteplace an orderfill out a formsubscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information,

Users may, however, visit our Site anonymously.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities. 

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly. 

How we use collected information

MIMI Tran collects and may use Users personal information for the following purposes:

  • To improve customer service
  • Your information helps us to more effectively respond to your customer service requests and support needs.
  • To personalize user experience
  • We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To improve our Site
  • We continually strive to improve our website offerings based on the information and feedback we receive from you.
  • To process transactions
  • We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To administer a content, promotion, survey or other Site feature
  • To send Users information they agreed to receive about topics we think will be of interest to them.
  • To send periodic emails

The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Compliance with children\'s online privacy protection act

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our Site from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

Changes to this privacy policy

MIMI Tran has the discretion to update this privacy policy at any time. When we do, revise the updated date at the bottom of this page,. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

MIMI Tran
www.mimitrandesign.com
377 Santana Row, ste 1105,
San Jose, CA 95138

privacy@mimitrandesign.com

Returns & Replacements

When you order your MIMI Tran through our website you are actually requesting that a garment be created especially for you. Because of this, all sales are final.

No refunds. Please take care to order the correct size. If you are unsure about sizing, contact us at sales@mimitrandesign.com. 

In the event that we made an error, we will offer a replacement and ask that you return the garment in new, unworn

Payment, Pricing & Promotions

Prices for our products are subject to change without notice. Unless otherwise indicated, prices displayed on our website are quoted in US dollars.

Payments are made through our check out system on our checkout page. All orders are subject to successful transaction and payment confirmation.

Promotional pricing may be in effect for limited time only. No rain-checks or substitutes will be allowed on promotional items no longer available unless otherwise noted on the order page.

Updating Account Information

In order to update your account information please log into your account and follow the prompts. 
Note that changing account information will only affect future orders.